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Communications Assistant

NHS AfC: Band 4

Main area
NHS AfC: Band 4
Fixed term: 1 year
Full time - 37.5 hours per week
Job ref
Tavistock Centre
£26,365 - £28,988 per annum inclusive of HCAs
Salary period
Today at 23:59

The Trust

The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.

We are committed to improving mental health and emotional wellbeing, believing that high quality mental health services should be available for all who need them. We bring a distinctive contribution based on the importance we attach to social experience at all stages of people’s lives, and our focus on psychological and developmental approaches to the promotion of health and the prevention and treatment of mental ill health

We contribute to the pool of ideas through our own research and development, but are also committed to bringing together the best ideas of the time, old and new, from inside and out, together with the most gifted and able professionals in our fields of endeavour. We aim to share our ideas and practice through as many routes as possible.

As a Trust we aim constantly to be evolving in nature and form in relation to the environment in which we work, to ensure that our contribution remains relevant.

The team

We are a small, experienced and dynamic team working to destigmatise mental health and make the case for the value of relational and talking therapies. We are responsible for managing all aspects of the communications for the organisation, internal and external, across all channels. We work closely together on a portfolio basis, sharing our skills and expertise to teach and learn from one another. In this way we strive to be resilient and to allow every team member to grow in their role as they work to protect and enhance the reputation of the Trust.

The role

The Communications Assistant provides key administrative support across a range of communications activity including monitoring mailboxes, and editing and drafting content across all main Trust communications channels, including the Trust website, intranet, and social media channels.

You will be creative, resilient and team-oriented, with a passion for delivering outstanding integrated campaigns, while working collaboratively within brand guidelines. You will have a strong interest in digital communications, crafting copy that creates interest, desire and action.

Main duties

  • Monitoring and managing the communications inboxes
  • Monitoring and managing the media enquiries log, publications log, and other records
  • Drafting copy for comms projects across all our channels, to external and internal audiences.
  • Maintenance of the digital platforms including but not limited to:
    • Maintaining content on the trust website and intranet
    • Uploading news and updates
    • Sourcing and adjusting imagery
    • Working with clinical teams to keep information up to date
  • Organising meetings via Zoom, Microsoft Teams and in-person
  • Assisting in the production of the internal staff digest
  • Creating staff and patient-facing collateral such as posters and leaflets, using the Adobe Creative Suite
  • To work effectively and efficiently to short deadlines
  • To continually strive to increase personal and professional knowledge and develop within the role
  • Supporting and assisting the team with other projects and tasks
  • Acting as brand champion for the trust ensuring the brand is used in the correct way, providing updates when appropriate and policing the use of the brand internally and externally

Knowledge, skills and experience required

  • Ability to write clear, engaging copy for multiple audiences from complex information
  • Excellent social and digital media skills, with experience of different content management systems
  • Excellent organisational skills
  • Excellent administrative skills, including good record-keeping and stock ordering
  • Ability to plan own workload and meet deadlines.
  • Ability to manage competing priorities.
  • Excellent attention to detail and accuracy.
  • Good interpersonal skills and ability to build relationships at all levels.
  • Ability to work independently and as part of a team.
  • Able to apply discretion when working with the team on sensitive communications
  • Experience of developing materials for use on websites and intranet.
  • Experience of print, production and design principles and processes
  • Experience of managing own projects.
  • Experience of running events would be an advantage

This job description is an indication of the type and range of tasks that are expected of the post holder. It can be reviewed and amended in consultation with the post holder to take account of changing organisational need.

Our commitment to equality, diversity, inclusion and anti-racism

The Tavistock and Portman NHS Foundation Trust is committed to equality, diversity and inclusion. In 2021 we formally announced our commitment to becoming an anti-racist organisation and are developing a new Race Equality Strategy to help us achieve this goal.

We would warmly welcome applications from underrepresented backgrounds and LGBTQI+ identities to better understand and meet the needs of our staff, service users and students.

We have a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveCare quality commission - GoodStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Mike Smith
Job title
Head of Communications (Gender and Digital)
Email address
Telephone number
020 8938 2629