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Service Administrator

NHS AfC: Band 4

Main area
Administrative & Clerical
NHS AfC: Band 4
Full time - 37.5 hours per week
Job ref
GIDS Leeds Tavistock
£26,365 - £28,988 per annum incl HCAS
Salary period
Today at 23:59


The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.

We are committed to improving mental health and emotional wellbeing, believing that high quality mental health services should be available for all who need them. We bring a distinctive contribution based on the importance we attach to social experience at all stages of people’s lives, and our focus on psychological and developmental approaches to the promotion of health and the prevention and treatment of mental ill health

We contribute to the pool of ideas through our own research and development, but are also committed to bringing together the best ideas of the time, old and new, from inside and out, together with the most gifted and able professionals in our fields of endeavour. We aim to share our ideas and practice through as many routes as possible.

As a Trust we aim constantly to be evolving in nature and form in relation to the environment in which we work, to ensure that our contribution remains relevant.


GID Service Administrator – Leeds Based

Full Time: 37.5 hours a week

Permanent - Band 4

The Gender Identity Development Service (GIDS) is a Tier 4 specialist service within the Children, Young Adults and Families directorate, and offers a service to children, adolescents and their families who are experiencing difficulties in the development of gender identity. This may include children who are unhappy about their own biological sex and wish to belong to another one and children with a disorder of sex development if there are concerns about their gender identity development. The Service also offers counselling to children of parents who identify as transgender or experience other gender identity issues.

From 1st April 2009 the Service has been nationally designated and funded. As part of this funding agreement we are committed to ensuring equity of access to the service, which has a national remit. The service operates from two main bases, London and Leeds, and sites in Birmingham and Bristol, as well as offering outreach work across the UK.

We are looking for an enthusiastic, experienced administrator. This is an important and challenging role with a varied, interesting and developing workload. With strong IT skills, the post holder should be able to demonstrate a high level of communication skills, both written and verbal, as they will be dealing with servicer users, professionals and external agencies. The post holder will also need to deal professionally and sensitively with challenging and distressed families who may contact the service. In addition the post holder will be required to carry out a wide range of administrative tasks in order to ensure the smooth running of the office.

The successful applicant will be able to work in a very busy department dealing with clinicians and service users. They will need to be able to manage a demanding workload, be competent in computer packages and have the ability to manage a patient database effectively. Other skills required are the ability to manage work priority, have very good communication and interpersonal skills, be a team player, have a flexible approach to work, be adaptable to changing demands, have excellent typing skills, a high standard of written English and be experienced in office administration. The postholder will be sensitive to the needs of this unique group of service users.

The Trust is pleased to be able to offer excellent opportunities for personal development, a pension scheme and family friendly policies.

Candidates are requested to use the section "Supporting Information" on the application form to set out their reasons for applying and their suitability, referring to the person specification, for this post.

Please note:

The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Candidates suitable for shortlisting will be contacted within two weeks. If you have not heard from us within this time then you have not been successful on this occasion


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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Sophia Shepherd
Job title
GIDS Admin Lead
Email address
Telephone number
020 8938 2030
Additional information

For further information or an informal discussion, please email gids@tavi-port.nhs.uk stating the role applied for. A member of the senior admin team will contact you as soon as possible.